Safety & verification
Trust before growth
Safety is a product principle, not a feature. Verification, evidence and controlled capacity are built into every journey and every parcel.
Verification tiers
Members progress through layered verification. Higher tiers unlock more of the marketplace.
- Phone verified
- Identity verified
- Driver verified — licence and record checks
- Vehicle verified — registration and photos
- Business verified — for company accounts
On-trip safety
- Masked contact so numbers stay private
- Emergency contact, live trip share and SOS
- OTP / QR events for boarding, pickup and delivery
- Blocked pairs never matched together
- Document-expiry blocks and audited overrides
Parcel protection
Clear limits
Prohibited categories and declared-value limits are enforced up front, with a packaging declaration for every parcel.
Evidence by default
Pickup and delivery photos, seal references and receiver verification create a record from handover to hand-off.
Fair disputes
Defined dispute evidence windows mean issues are reviewed against real proof, not he-said-she-said.
During the pilot, driver verification is performed manually and corridors open gradually as safety and demand are confirmed.